FAQs

Frequently Asked Questions

We want ordering from Factory Xenon to be simple, clear, and reliable. Below you'll find answers to common questions about our products, compatibility, ordering, payment, shipping, returns, warranties, and customer support.

  • What products does Factory Xenon offer?
    Factory Xenon specializes in OEM and quality replacement HID xenon lighting components, including HID bulbs, ballasts, igniters, bulb sockets, headlights, HID ballast and bulb kits, projectors, wiring harnesses, back covers, and related automotive lighting components.
  • Can you help me find the correct part?
    Absolutely. If you're not sure which bulb, ballast, igniter, socket, wiring harness, or headlight component you need, contact us before placing your order.

    Please provide your vehicle year, make, model, and any part numbers or information from the existing component. Photos of the existing part can also be helpful when available.

    The more information you can provide, the better we can help identify the correct part for your vehicle.
  • How do I know if I need a new HID bulb or ballast?
    A failed HID system does not always mean the bulb is the problem. Symptoms such as flickering, intermittent operation, failure to ignite, or a headlight that turns off after warming up can have several possible causes.

    If you're unsure which component has failed, contact us before ordering. We can help you determine what information to check and which replacement component may be appropriate.
  • Can I replace just the HID bulb, or do I need a complete kit?
    In many applications, the HID bulb can be replaced separately without replacing the ballast or other components. However, the correct replacement depends on the vehicle and lighting system.

    If you're unsure whether you need a bulb, ballast, igniter, or complete kit, contact us with your vehicle information and the part number from your existing component.
  • How do I find the part number on my HID ballast or bulb?
    Part numbers are often printed, stamped, or labeled directly on the component. Depending on the application, the number may be located on the ballast housing, bulb base, igniter, socket, or other component.

    If you're having trouble identifying the correct number, send us the information or a clear photo of the component and we'll do our best to help.
  • What information should I provide when asking about compatibility?
    When contacting us about fitment or compatibility, please provide as much of the following information as possible:
    • Vehicle year
    • Make
    • Model
    • Trim or body style, if applicable
    • Headlight type or lighting package
    • Part number from the existing component
    • Manufacturer information from the existing part
    • Photos of the existing component, when available
    Providing this information helps us identify the correct part and reduces the chance of ordering the wrong component.
  • How long has Factory Xenon been in business?
    Factory Xenon has been serving automotive lighting customers since 2002.

    Since 2015, Factory Xenon has been owned and operated by Tamer Electronics, Inc., continuing the company's focus on automotive HID xenon lighting components and customer support.

    With more than two decades of experience in the automotive lighting market, we understand the importance of proper fitment, compatibility, and dependable replacement parts.
  • Why choose Factory Xenon?
    25+ Years of Experience
    Factory Xenon has been serving automotive lighting customers since 2002.

    Established Ownership
    Since 2015, Factory Xenon has been owned and operated by Tamer Electronics, Inc.

    Specialized HID & Xenon Expertise
    Our business has a long history specializing in automotive HID and xenon lighting components.

    Quality Parts
    We offer OEM and quality replacement lighting components selected with fitment, compatibility, and dependable performance in mind.

    Practical Customer Support
    We help customers identify parts, check compatibility, and understand what they need before placing an order.

    Support After the Sale
    We're available to help with product questions, orders, shipping, returns, and compatibility concerns.
  • How can I contact Factory Xenon?
    You can contact our Customer Care team by phone or text at (562) 270-4646 or by email at support@factoryxenon.com.

    If you're contacting us about a compatibility question, please include your vehicle information and any part numbers you have available.
  • Can I contact you before placing an order?
    Yes, and we encourage it if you're unsure about compatibility.

    If you are uncertain about which product you need, contact us before ordering. Our team can help you review the available information and determine which part may be appropriate for your application.
  • What payment methods do you accept?
    We accept the payment methods available during checkout.

    Payment information is processed securely through our payment processing providers and is used to authorize and complete your purchase.
  • When will my order be processed?
    Orders placed before 1:00 PM Pacific Time, Monday through Friday, excluding holidays, are generally processed the same business day.

    Orders placed after 1:00 PM Pacific Time or on weekends and holidays are generally processed on the next business day.

    Processing times may occasionally vary due to product availability, order verification, holidays, or circumstances outside our control.
  • Will I receive an order confirmation?
    Yes. After placing an order, you will receive an order confirmation with your order details.

    If you do not receive your confirmation, check your spam or junk folder first. If you still cannot locate it, contact Customer Care and we can help verify your order.
  • How do you ship orders?
    We offer domestic and international shipping options through the carriers and services available at checkout.

    Available shipping methods, delivery estimates, and shipping costs are displayed during checkout.
  • Do you offer free domestic shipping?
    Yes. We offer free standard shipping on eligible domestic orders.

    Expedited shipping and international shipping options may be available for an additional charge. Shipping costs and available services are calculated at checkout.
  • How long will delivery take?
    Most standard U.S. orders arrive within approximately 2 to 5 business days after shipment.

    Delivery times can vary depending on the destination, carrier handling, holidays, weather, and other circumstances outside our control.

    The shipping method selected at checkout may also affect delivery time.
  • Do you offer expedited shipping?
    Yes. Expedited shipping may be available for an additional charge depending on your location and the shipping services available at the time of checkout.

    Available options and pricing are shown during checkout.
  • Do you ship internationally?
    Yes. Factory Xenon ships to the United States and many international destinations.

    International shipping availability, costs, and available services vary by destination and are displayed at checkout when available.

    Customers are responsible for any applicable customs duties, taxes, brokerage charges, or import fees unless otherwise stated.
  • Will I receive tracking information?
    Yes. Once your order ships, we will send a shipping confirmation containing tracking information when tracking is available.

    Tracking information may not show movement immediately after the shipping label is created. Carrier scans and tracking updates are controlled by the shipping carrier.
  • Can I return an item?
    Eligible items may be returned within 30 days of purchase.

    Items must be returned in their original condition and meet the requirements of our return policy.

    Please contact us before sending an item back so we can provide return instructions.
  • Who pays for return shipping?
    Unless an item is defective or we made an error with your order, the customer is responsible for return shipping costs.

    A 20% restocking fee may apply to eligible returns.

    Original shipping, handling, and processing charges are non-refundable once an order has shipped.
  • What items are not covered by the return policy?
    We do not accept returns, exchanges, or refunds for items that have been damaged due to mishandling, abuse, negligence, improper installation, modification, or other customer-caused damage.

    Products must be returned in the condition required by our return policy.
  • What if I ordered the wrong part?
    If you realize that you ordered the wrong part, contact us as soon as possible.

    If the order has not yet shipped, we may be able to make changes or cancel the order.

    If the order has already shipped, the standard return policy will apply.

    For this reason, we strongly encourage customers to contact us before ordering if they are uncertain about compatibility.
  • How should HID bulbs be handled?
    Avoid touching the glass portion of an HID bulb with bare hands.

    Oils and contaminants from your skin can transfer to the bulb surface and may affect bulb performance or service life.

    Handle HID bulbs carefully and follow the manufacturer's installation instructions.
  • Can I install an HID bulb myself?
    Installation requirements vary by vehicle and application.

    If you are comfortable working on automotive lighting systems and understand the manufacturer's installation requirements, you may be able to install the component yourself.

    However, we recommend that automotive lighting components be installed by a qualified automotive technician, particularly when working with HID systems and high voltage components.
  • Why is proper fitment important?
    HID lighting systems contain multiple components that are designed to work together. Using an incompatible bulb, ballast, igniter, socket, or wiring component can result in improper operation or damage to the lighting system.

    If you are unsure about compatibility, contact us before ordering.
  • Do Factory Xenon products come with a warranty?
    Warranty coverage varies by product and manufacturer.

    Please refer to the warranty information provided with the product or listed on the applicable product page. If you believe a product is defective, contact Customer Care before returning it so we can provide instructions for submitting a warranty claim.
  • What is not covered by warranty?
    Warranty coverage generally does not apply to damage caused by improper installation, mishandling, modification, abuse, negligence, physical damage, or use outside the intended application.

    Specific warranty terms may vary by product.
  • What should I do if I receive a defective product?
    If you believe you received a defective product, contact us before attempting to return it.

    Please provide your order information and a description of the problem. Photos or other information about the installation and product may be requested to help us determine the appropriate resolution.
  • What if I received the wrong item?
    If you received an item that does not match what you ordered, contact Customer Care as soon as possible.

    We'll review your order and help determine the appropriate next step.
  • Do you sell my personal information?
    No. Factory Xenon does not sell, rent, or trade your personal information.

    We may share information with trusted service providers when necessary to process payments, fulfill orders, provide shipping services, process returns or warranty claims, or communicate with you about your order.
  • Not sure which HID bulb, ballast, igniter, socket, projector, or other lighting component you need?
    We're here to help.

    Send us your vehicle information and any part numbers or photos you have available, and our Customer Care team can help you identify the appropriate component before you place your order.

    Call or text: (562) 270-4646
    Email: support@factoryxenon.com.